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Frequently Asked Questions |
How will Worship Planning help my church?
The true power of Worship Planning is that it is a centralize schedule and planning tool
that all service helpers can access via the web. This means service
helpers and volunteers can get to the very latest worship plans at any time.
Many churches plan for their weekly service at the church office (often in a
spreadsheet or other document), and then email or hand deliver those service
plans to the helpers and volunteers. But then, there is a change in the plans:
song order is switched around, additional baptisms, etc. The result is a second
(or third, or fourth…) delivery of the revised schedule. And now, there is the
added concern of whether or not everyone is working from the latest set of plans.
Worship Planning eliminates the need for delivering a service plan. Rather, the
helpers login to the web site and see the latest plans themselves. And with
many features to help facility
the planning and communication process, your
church services are bound to be less stressful, more predictable, and more creative.
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Can I try Worship Planning before deciding to sign-up?
Yes. See our Try It Out page for details.
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How does the trial process work?
Signing up for a free trial is easy. You will need to fill in some information
about your church, as well as a "master account" holder. The master account has
the highest security level of the church account, and acts as the point of contact
for the church account.
Once this info is filled in and submitted, the church and master accounts are
created. From here, you can use Worship Planning to its fullest for 30 days.
After about 2 weeks, you will be notified that your account will soon be expiring.
To continue using Worship Planning beyond the 30 days, you will have to make a
payment (see "pricing" for details). Upon receipt of your payment, your church
account will be extended. All data and configurations made during the trial usage
will be maintained.
Should your account expire, you will have two (2) weeks to renew your account.
Beyond that timeframe, your church account will be deleted permanently.
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What is required to run Worship Planning?
To run Worship Planning, you simply need an Internet connection, and a recent
version web browser. Worship Planning was designed to run in Firefox 1.0 (and higher),
Internet Explorer 5.0 (and higher) and Safari. It may run in other browsers, but
possibly not to the best level of performance.
Worship Planning also looks the best on monitors running a resolution of at least
1024x768 pixels. However, 800x600 pixels is acceptable.
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Can I get training on Worship Planning?
Worship Planning plans to offer 30 minutes of free, on-site training
for each church that pays for at least three months of service, provided the church
office is located in the Charlotte, NC area.
All churches have access to the online tutorial, which steps through most of the
features of Worship Planning. Users will also find
the help icon on each page very useful in resolving many issues they
encounter.
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On what kind of a server does Worship Planning run?
Worship Planning is a service provided by TEC Consulting Inc., based in Charlotte, NC.
Our main server hosting the Worship Planning application is a dedicated Intel based server.
Backups of critical files are performed daily. The server
also has redundant, high-speed Internet connections, battery and generator backup power supplies,
and resides in a high-tech, climate controlled environment. The Worship
Planning application itself is written in ColdFusion.
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What kind of support can I expect?
Most pages in Worship Planning have a help icon to assist with any
anticipated issues relative to that page. If your issue is not resolved with this
help button, we recommend you speak with your master account holder, as he or she
may have a resolution. After that, you can submit your question via the customer
support page, or via email to the support team. If your issue is urgent,
we offer phone support.
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What does Worship Planning cost?
Worship Planning costs as low as $30 a month, depending on how many months you
sign up for. Please see our Pricing page for more details.
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Are there any advertisements that users are subjected to?
No. Worship Planning has no plans to sell advertisement space on the website.
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I have a question that is not listed here.
We gladly welcome any questions you have. The best way to ask is by submitting it on our
Contact page.
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